Hikvision CCTV solutions that advances the core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as cloud computing, big data, and deep learning.
Hikvision’s “Do It Right the First Time” philosophy is meeting customer needs in various markets, including but not limited to public security, transportation, education, healthcare, financial institutions, and energy, as well as intelligent buildings.
After-sales and technical support
Set up of after-sales service system to better meet customer service needs and strives to provide excellent service to customers.
In addition to our after-sales service system, a technical support service team for client product troubleshooting and service response provides rapid problem resolution, efficient and considerate service to ensure timely troubleshooting of faulty products.
CCTV’s technical support service team includes an distance-based expert technical support team and local technical support team. We provides remote technical guidance offering essential on-site services based on project circumstances, and greatly contributing to customer service satisfaction.
With a one working day response guarantee, we provide customers with technical consultation and general troubleshooting support.
For “escalated” complex problems, the technical support teams coordinate to establish special response teams aiming for issue solving rate of over 85% within 3 days and that of over 95% within 5 days.
With a team of experts drawn from fields including material technology, quality management, failure analysis, and experimentation and testing, and by leveraging powerful business data systems (SAP, PLM, SRM, and MES, etc.), Hikvision have streamlined the quality data flow over the material and product life cycle to effectively manage processes.
Environmental Reliability Testing – IEC 60068-2-2, IEC 60068-2-1, IEC
60068-2-14, IEC 60068-2-78, and IEC 60068-2-30, etc.
Special Environmental Reliability Testing – IEC 62262, IEC 60529, and other addition to a changing climate.
Mechanical Reliability Testing – IEC 60068-2-64, IEC 60068-2-6, IEC 60068-2-27, and IEC 60068-2-31.
Electromagnetic Compatibility Testing – EN 55032, EN 50130-4, FCC part15b, EN 61000-3-3, and ISO 7637-2.
Safety Test – IEC 60950-1, EN 60065-1, IEC 62368-1, and UL 62368-1, etc.
Radio Frequency Tests – wireless communication capabilities, including Wi-Fi, Bluetooth, 2G/3G/4G, GPS, and Radio Frequency Identification (RFID).
Hikvision has set up scenario testing laboratories at company headquarters, and R&D centers worldwide, to conduct verification of software and system products’ operational quality in the virtual software environments of their customers’ areas. Below, the AI Cloud system is taken as an example to illustrate scenario testing of an integrated system.
System Integration Verification:
Key service scenarios and typical data processes for the AI Cloud
system integration are classified, and simulated data for user scenarios including cascade and cluster scenarios is constructed in the headquarters G5 laboratory, permitting verification of system integration points and multi-product interaction.
Big Data Performance Verification:
Taking on-site project data and business conditions into account,
storage dataset (1-20 billion records) and real-time datasets (5-200 million records) in certain scale are
simulated, constructing a G5 laboratory level big data environment, and service scenario automation
scripts designed, permitting verification of big data single-solution from perspectives of performance
support, resource consumption, business responsiveness, and stress testing.
We share knowledge, tools and resources to get the best desirable outcomes for our clients, our company, and our people. What we do?
Which camera will do the job and perform without headache in your environment? We supply best-fit hardware, wiring, bandwith, cloud capacity, etc. and smoothen the implementation work.
Solid experience in supply, installation and configuration of game-changing technology that is reliable, easy to use, adopt, and scale.
We maintain our absolute commitment to
providing high quality products and solutions and delivering greater values to our customers, including but not limited to after-sale support.